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Waiting and waiting at Paralimni Hospital 
Post: #1   PostPosted: Tue Mar 10, 2009 3:11 pm Reply with quote
Tina Torment
Joined: 30 Aug 2005
Posts: 3546
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Is it just me that finds the queuing and subsequent long waits to get through registry at hospital an almost impossibly daunting task that it puts me completely off going?

Last time we had to get our meds, hubby dashed over and got a ticket from the registry dispenser at 7.05.am. The waiting room was already full to busting for people waiting for registration to open at 7.30am. That visit saw us leaving the hospital over five and a half hours later!!!

This morning we thought we had cracked it. Hubby was up at 5.am, dashed over to get a ticket arriving at 6.am. Waiting room had 12 people already sat...waiting!!!! Shocked Laughing Do these people not have homes to go to?
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Post: #2   PostPosted: Tue Mar 10, 2009 3:38 pm Reply with quote
Campbell Findlay
Joined: 24 Jan 2007
Posts: 3621
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Location: Kapparis January 2007

 
The hospital scam is to get a volunteer to go over first thing and get 20 tickets for you and the relatives.You and the folks turn up at 7.30 when the place is chokka,get your tickets from the "early" starter and there you go - first in the queue.
Personally I've found going at 11.00am to be the best thing -and don't go on the exact day you run out- 'cos everyone who was there the last time will be back again!! Go a day or two earlier - the miserable prat in the pharmacy will scowl at you but hey!ho! who cares?

Cheers,
Campbell.

PS. Tina - you would probably talk someone to death anyway!

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Post: #3   PostPosted: Tue Mar 10, 2009 4:48 pm Reply with quote
kokkinos
Joined: 14 Oct 2005
Posts: 1051
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Location: oroklini

 
hi 6years ago i felt stressed out with hosptal . ifound the more you go the better ,it is i.e. you soon get to know the ropes be polite and talk .to the cypruts. most are helpful .sure will get the old jackery, push in . dont get stressed up .what else are you doing in winter anyway.. if you stay in after 2hrs you end up cleaning ..roll on summer ..then it will be god its so hot ..
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Post: #4   PostPosted: Tue Mar 10, 2009 6:23 pm Reply with quote
kdepp77
Joined: 17 Nov 2007
Posts: 527
Pictures: 3
Location: Ayia Thekla

 
The queues are amazingly annoying but if you're just going for a repeat type prescription then tell them this when you book in. You still need to take that original ticket and wait there but then you get sent to a different area where hopefully not such a long queue! Very Happy
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Post: #5   PostPosted: Tue Mar 10, 2009 6:52 pm Reply with quote
kokkinos
Joined: 14 Oct 2005
Posts: 1051
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Location: oroklini

 
hi explain why it is annoying when you know what to expect before you get there ..at least you will get to see a doctor .not like uk phone up and may be see one next week or wait 12 months for scan .for a resa ult .i am happy to put up with the queues.
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Post: #6   PostPosted: Tue Mar 10, 2009 7:44 pm Reply with quote
kdepp77
Joined: 17 Nov 2007
Posts: 527
Pictures: 3
Location: Ayia Thekla

 
tootsie,

I agree with you at least you get to see someone but i can explain why i personally find it annoying/difficult........

I'm unable to make plans - when i leave at stupid o clock in the morning to go to the hospital my 2yr old is still asleep, this means i have to ask someone to come and sit at this unreasonable hour until he wakes, this means they too have to get up early and he wakes up to find i'm gone (usually it's nanny so that in itself not usually too much of an issue but still) then i have no idea how long i'm going to be so i'm the asking someone to look after him and saying well here he is - don't know when i'll be back! The alternative is to take him - not really the place to take a 2yr old (unless it's for him) very boring for him for a start, due to not having much immunity yet he tends to catch something when he does come and my last visit saw me sat there for 8hrs. I'm sure lots of people possibly find it an issue for similar reasons.

As for the hospital itself service is good and you certainly couldn't walk into places in the uk and see specialists almost whenever you like.
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Post: #7   PostPosted: Tue Mar 10, 2009 8:02 pm Reply with quote
Balconia
Joined: 17 Jul 2005
Posts: 2015
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Location: Wetherby, West Yorkshire

 
Tootsie wrote:

Quote:
hi explain why it is annoying when you know what to expect before you get there ..at least you will get to see a doctor .not like uk phone up and may be see one next week or wait 12 months for scan .for a resa ult .i


Sorry I have to disagree- saw my doc in the U.k , tha same day I rang to make an appointment,referred to a specialist, scanned within 21 days - under the NHS. It's not all bad you know .

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Post: #8   PostPosted: Wed Mar 11, 2009 10:04 am Reply with quote
contrarymary
Joined: 20 Jul 2006
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Location: Kapparis

 
It is a nightmare

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Post: #9   PostPosted: Wed Mar 11, 2009 10:12 am Reply with quote
contrarymary
Joined: 20 Jul 2006
Posts: 793
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Location: Kapparis

 
kdepp77 wrote:
The queues are amazingly annoying but if you're just going for a repeat type prescription then tell them this when you book in. You still need to take that original ticket and wait there but then you get sent to a different area where hopefully not such a long queue! Very Happy


The time before last we told them it was just for a repeat prescriotion and was sent somewhere else ans was seen straight away but last time they made me wait to see a doctor

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Post: #10   PostPosted: Wed Mar 11, 2009 10:41 am Reply with quote
Tina Torment
Joined: 30 Aug 2005
Posts: 3546
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Laughing Erm.....Tootsie, I go to the hospital because I'm ill!!! One of my conditions is severe hypertension so waiting for five and half hours kinda aggravates it. Being disabled and unable to stand or sit for any length of time, I can tell you it is excruciating waiting so long and results in my having to take morphine for pain when I get home which means I lose a day whilst I'm flying round the planet...

Also, the hospital if full of ILL people too. The lady sat next to me last week had flu so guess what I have and it's resulted in a chest infection but I just cannot face waiting to see the GP! Mind you, I'm there so often for tests & repeat meds that I feel like I should just move in lol! That being said, I cannt fault the actual treatment....brilliant just don't wanna expire waiting for it.

Campbell Findlay wrote:
PS. Tina - you would probably talk someone to death anyway!


Not someone.....just you!!! What do ya expect, I don't get out much lol! What amazes me is when you and Deirdre arrive 11am and are seen in half an hour!!! I'm gonna take a leaf out your book. Wink
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Post: #11   PostPosted: Wed Mar 11, 2009 1:18 pm Reply with quote
kokkinos
Joined: 14 Oct 2005
Posts: 1051
Pictures: 0
Location: oroklini

 
hi read what i wrote when you know the ropes you dont go early . if you do go early . register first .then go shopping come back later as for baby in arm s.. every day there are baby s just week s old..you aready said if baby needs to go you take it what s the differance .. my wife when our kid s were small one in pushchair one on each arm .. box on axle of pushchair for shopping. 2miles to shops 2 miles back.alongside a.38 ..zzzzzzzzzzzzzzzz dont i ramble ..
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Post: #12   PostPosted: Wed Mar 11, 2009 2:52 pm Reply with quote
MrsBouvier
Joined: 02 Dec 2008
Posts: 3059
Pictures: 28
Location: Paralimni

 
Maybe we were lucky but I went there with my elderly father for some repeat medication last week as he extended his stay and had not brought enough from the UK....

Firstly we thought it was fantastic that they would even see him let alone prescribe his medication but most importantly we arrived to a packed waiting room - the ticket we took said 385...the machine was calling 262...we though OMG...Long wait - I had already taken my eldest two children to school but had my 14 month old with me...we went for a coffee, paced up and down the corridors a few times with my "just learned to walk so want to do it all the time" son and before long the machine was flying through the numbers...there were 4 cashiers/receptionists on the counter and they were very quick (be warned as your number approaches stand right by the counter as if your not there IMMEDIATELY the go to the next number!)...our turn came round quick enough we worked out they were averaging a number/person each minute - very good by my standards...

We waited for about 20 minutes or so to see the doctor. Now I know for people in pain and discomfort that waiting 5hours or in one case 8 hours is just grueling but this can and does happen in the UK all the time...here you can sit outside in the sunshine if you prefer! The long and short of it is that the treatment/service here is free and it appears to be a very good one - so worth the wait!? I think if you really struggle then maybe you should think about alternatives like private health care...after all we are the ones who are encroaching on the Cypriot health services...if it were only Greek Cypriots attending the hospitals then maybe the ques wouldn't be so long!?

Having said all of this I know if the day came for me to take all three of my children along to the hospital a wait of even 1 hour would feel like a lifetime but again this would be no different in the UK...

Lets hope we can all avoid hospital visits for as long as possible! Laughing

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Post: #13   PostPosted: Wed Mar 11, 2009 5:25 pm Reply with quote
journeyman
Joined: 30 Aug 2005
Posts: 1396
Pictures: 36
Location: Dorset

 
There was a report in yesterdays Cyprus mail(wished i saved it) saying Nurses are refusing to triage patients.The nurses were saying that something like 50%plus of people at A&E need not be there, and something should be done to sort out the problem.

Graham
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Post: #14   PostPosted: Wed Mar 11, 2009 5:33 pm Reply with quote
journeyman
Joined: 30 Aug 2005
Posts: 1396
Pictures: 36
Location: Dorset

 
Sorry had to copy whole Article....

Doctors roped in to do nurses` job
By Alexia Saoulli

DOCTORS at Nicosia general hospital’s Accident and Emergency department were yesterday forced to triage patients after nurses continued to refuse to undertake the responsibility.

In an effort to resolve the problem the Health Ministry held lengthy meetings with nursing and medical staff yesterday afternoon.

Following the meetings’ conclusion nursing representatives said they would continue the measures until protocols were drawn up that legally safeguarded their roles in triaging patients. Nurses said the ministry had taken their proposals on board and had committed to coming back to them with a solution.

Until the ministry does that, however, A&E patients will be triaged by doctors, a process of prioritising patients based on the severity of their condition.

Dr Costas Antoniades, head of Nicosia general’s A&E said the department was continuing to run smoothly despite the nurses’ measures.

Antoniades said the nurses had received special training for triage and claimed not to know what their reaction was about.

But Nurses Association Vice President Prodromos Argyrides said Antoniades knew full well what the problems were. He said nurses needed more protection if they were to do a good job as they were in the front line of fire and bore the brunt of patients’ anger and threats when they were kept waiting.

“Antoniades is the head of the department and knows this only too well,” he said.

The problems were not new to the department but had increased as patient numbers had increased, Arygrides added.

He said procedures had to be found to ensure that the A&E department was run more efficiently so that patients were dealt with quickly and either admitted to wards or discharged.

Antoniades said the situation was worsened by the fact that six out of 10 patients who sought A&E care did not need it. These people were often young adults who simply wanted free medical treatment, he said.

The doctor said the public had to be made aware that A&E was for emergency cases only.

“Patients that could visit outpatient clinics during working hours should do so. Or they should wait to see a doctor rather than waiting to go to the A&E, burdening the department and putting out other patients,” he said.

Antoniades suggested extending outpatient clinic times to 6.30pm as a means to combating the problem. Health Minister Christos Patsalides said the measure was already under examination.

The minister said patients had to understand that serious cases took precedence over minor ones.

“One night someone had a sore finger and there were five serious accidents with serious head injuries. They had to be dealt with first. Other patients have to understand this,” Patsalides said.

The minister said the treatment and transfer of patients out of A&E also had to be sped up.


Graham
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Post: #15   PostPosted: Wed Mar 11, 2009 7:00 pm Reply with quote
Tina Torment
Joined: 30 Aug 2005
Posts: 3546
Pictures: 0

 
tootsie wrote:
hi read what I wrote when you know the ropes you don't go early ..


I have lived here some time now and I can assure you being a regular visitor to the hospital, I certainly do know the ropes. Unfortunately, it appears you have not had the experience in trying to see a specialist i.e. the first 20 people who register to see the surgeon win out. Those that are further down the queue do not and have to return another day despite waiting 2 or more hours to get through registry which is why there is a need to arrive early and hence why my hubby was up at 5.am to dash and get a ticket.

In November I had a serious fall resulting in a tennis ball sized lump in my hip. In January the GP referred me to the surgeon. We have tried on numerous occasions and wasted many hours and I still have yet to see a surgeon.

MrsBouvier wrote:
Now I know for people in pain and discomfort that waiting 5hours or in one case 8 hours is just grueling but this can and does happen in the UK all the time...here you can sit outside in the sunshine if you prefer! The long and short of it is that the treatment/service here is free and it appears to be a very good one - so worth the wait!? I think if you really struggle then maybe you should think about alternatives like private health care.


With all due respect, my GP in the UK never kept me waiting longer than 20 mins. If your UK GP kept you waiting between 5-8 hrs I think you would have good enough reason to complain to the NHS. It is NOT acceptable. As for sitting in the sunshine....erm....in the winter? Rolling Eyes Not for those with health problems aggravated by cold weather. Private health care??? Private health care is beyond our budget and as for health insurance, it is not available to those with pre-existing medical conditions so that's me out.

As for the health care being free, I'm afraid it is not. You have already paid, as I have, through your NI contributions in the UK and Cyprus claims your treatment back from the UK.

journeyman wrote:
Nurses are refusing to triage patients.The nurses were saying that something like 50%plus of people at A&E need not be there, and something should be done to sort out the problem.


And until they address the issue of seriously long queues that can still result in not getting the consultation required, people will continue to go to A&E. Who can blame them if they are already ill or have a disability like me and don't have the stamina for over a 5 hour wait. I have been on many occasions and NEVER been to see a GP under 3 hours!!! And that is despite being at registry for 7.30am. They need to address the issues identified.

Lastly, the four receptionists on duty at registry are not all in respect of registering for the GP. 1st queue is for prescriptions only, 2nd queue is for those who have appointments with dieticians, physio etc. and only two queues are for registry. On each occasion I have visited, which is many, they have two speeds....dead slow and stop. However, once through registry it should be relatively easy unless your GP keeps going on walkabout like mine tends to do or your file is missing so the doctor sends you back to registry for them to find it and you miss your place to see the doctor so have to wait until HE is ready to see you. This has happened to me on 3 occasions so far.
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Post: #16   PostPosted: Wed Mar 11, 2009 7:38 pm Reply with quote
kokkinos
Joined: 14 Oct 2005
Posts: 1051
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Location: oroklini

 
hi tina we do have first hand experiance wife has had two eye ops at seperate times.. going in again for liver op in two weeks we have been to hosptals 3 times this week so far and again on friday so how many specialist s do you think plus blood tests xrays ..scans and we think the service is good ..
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Post: #17   PostPosted: Wed Mar 11, 2009 7:48 pm Reply with quote
MrsBouvier
Joined: 02 Dec 2008
Posts: 3059
Pictures: 28
Location: Paralimni

 
Hi Tina,

I apologise if I have spoken out of turn - your condition sounds awful, there is no doubt from your post that you are in ongoing pain - perhaps I worded my post incorrectly - what I mean by "it happens in the UK" is waiting at a hospital for hours (not the GP's surgery, which BTW I have waited nearly 2 hours for in the UK with a very sick child!!)...if you like, think of the receptionists here as the GP's at home who would then send you on to a specialist at a hospital...

The only thing I can base my opinion on is the one visit with my father last week, which as I explained, looked a lot worse than it was, hopefully I will not frequent the hospital although with three children its more likely to be "when" not "if" Sad

...I am a little confused by the set-up you describe of the receptionist each being for different reasons...how do they know until they call your number what you are there for, we were not asked and then sent to another queue??

Either way you look at it - we choose to live here and nothing is stopping us from leaving...as for NI contributions...I guess you get what you pay for, the next alternative is private health care and as you have already pointed out not many can afford that!

I wish you all the best with getting to see a surgeon and genuinely hope the problem comes to an end soon, no one should suffer for a long as that! I hope things pick up for you on your next visit...I should also remind you of the opening line of my post..."maybe we were lucky..."!Laughing

All the best!

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Post: #18   PostPosted: Wed Mar 11, 2009 8:07 pm Reply with quote
Tina Torment
Joined: 30 Aug 2005
Posts: 3546
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tootsie wrote:
hi tina we do have first hand experiance wife has had two eye ops at seperate times.. going in again for liver op in two weeks we have been to hosptals 3 times this week so far and again on friday so how many specialist s do you think plus blood tests xrays ..scans and we think the service is good ..


So like me, you live there too! Laughing I'm certainly not decrying the actual care given....fantastic. Where else can you go for an ECG and an X-ray straight from the GP's surgery (unless you're private of course). It's getting through registration that's the problem.

I wish your wife well and a speedy recovery.

MrsBouvier wrote:
...I am a little confused by the set-up you describe of the receptionist each being for different reasons...how do they know until they call your number what you are there for, we were not asked and then sent to another queue??


Your ticket is only relevant when seeing the GP or surgeon so the end two receptionists on the right are the ones who require tickets. The 1st window on the left is the queue for repeat perscriptions (?) which is as their sign says and the 2nd queue is for the dietician and any other appointments previously made. No ticket needed for either of the these queues, just stand in line and jostle forward, elbowing the local yia yia out of the way who are professional 'pusher's in.' Wink

Lastly, thank you for your kind thoughts. Don't let me put you off going. As you already know, the care given is excellent and having been an in-patient, I can honestly say I cannot fault the hospital. Just their registration though not sure what effective measures could be put in place to tackle that 6.am queue. Crying or Very sad
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Post: #19   PostPosted: Wed Mar 11, 2009 8:14 pm Reply with quote
kokkinos
Joined: 14 Oct 2005
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Location: oroklini

 
thank you tina same to you..
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Post: #20   PostPosted: Thu Mar 12, 2009 7:26 am Reply with quote
Thomey
Joined: 09 Dec 2008
Posts: 32
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Tina, maybe you can help, i have an 'appointment' with the Orthapediec man on March 31st. I have not been given a time just told to turn up and register, do I use the '2nd queue'? I have been given a paper with the appointment on it.
Many thanks in advance
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