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Cyprus Eastern Forum Index » Airlines & Flights » BIG THUMBS UP TO EASYJET
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BIG THUMBS UP TO EASYJET 
Post: #1   PostPosted: Fri Feb 08, 2019 1:59 pm Reply with quote
sugarray1955
Joined: 25 Jan 2017
Posts: 1430
Pictures: 0

 
Got to give credit where it is due. We were due to fly to the Gatwick on Dec 20th at 8.15pm but at 1pm I received an email to say the flight was cancelled due to drone problems. There was a link to change the flight free of charge, and a link to claim a refund. Initially I tried to change the flight but there was none available for the dates I needed, therefore I requested a refund which I received within a couple of days. I was "lucky" and managed to book a flight with Blue Air for the next morning, flying into Luton but it cost me 687 whereas the original booking had cost 174 for the 2 of us. I knew I couldn`t get compensation as it was nothing to do with the airline, but I knew they would offer refunds for reasonable costs if they thought it fit their criteria. Anyway yesterday I submitted a claim, and within 2 hours received a reply to say they had reviewed my expenses claim, and agreed to reimburse me the extra it had to cost to fly with Blue Air. I couldn`t believe how easy and quick the whole process had been, they will definitely be having all my custom when we fly back to the UK in the future Very Happy


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Post: #2   PostPosted: Fri Feb 08, 2019 2:50 pm Reply with quote
devil
Joined: 28 Jul 2008
Posts: 5513
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Location: Mosfiloti

 
Refreshing to hear good news for a change.

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Post: #3   PostPosted: Wed Feb 13, 2019 7:54 am Reply with quote
sugarray1955
Joined: 25 Jan 2017
Posts: 1430
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Easyjet were as good as their word, the money is now in my account Very Happy

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BIG THUMBS UP TO EASYJET 
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