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E-Mail help 
Post: #1   PostPosted: Sat Jun 17, 2017 12:20 pm Reply with quote
stephenb
Joined: 14 Feb 2010
Posts: 34
Pictures: 0
Location: liopetri

 
I can't seem to send emails from my laptop while here in Cyprus.
My incoming mail has no problem with using my UK settings but it refuses to send any mail through my UK BT outgoing server using MS Outlook.
I am with Cosmos here but with numerous (text) messages back and forth am no further forward.
Any of you techie guys out there got any suggestions?

Steve
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Post: #2   PostPosted: Sat Jun 17, 2017 2:48 pm Reply with quote
bubblechris
Joined: 27 Mar 2009
Posts: 4513
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Location: Winchmore Hill, London N21

 
Have you tried signing into Outlook.com and using the service on there?

I can see no reason why it shouldn't work.
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Post: #3   PostPosted: Sat Jun 17, 2017 7:32 pm Reply with quote
Steve - SJD
Site Admin
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Joined: 16 Jul 2005
Posts: 19984
Pictures: 55

 
You will need to set your outgoing mail to whatever Cosmos mail
server settings are.

For example CYTA's is: mail-out.cytanet.com.cy

It won't send at the moment as you aren't logged in through BT and
probably relaying is not permitted.

Once you have changed the outgoing mail settings then you should
find it sends ok.

Cheers

Steve
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E-Mail help 
Post: #4   PostPosted: Sun Jun 18, 2017 8:12 am Reply with quote
stephenb
Joined: 14 Feb 2010
Posts: 34
Pictures: 0
Location: liopetri

 
Thanks for that Steve, This is what I have been trying to tell Cosmos for the last six weeks, I need their outgoing mail server settings but they don't seem to understand that. What I am hoping for is there someone out there with Cosmos who can simply click on reply to send e-mails without the need to log on to a web server and if so do they have any idea what the outgoing mail server settings are.

Steve
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Post: #5   PostPosted: Sun Jun 18, 2017 8:36 am Reply with quote
J B
Joined: 25 Jul 2005
Posts: 1264
Pictures: 0
Location: Shropshire/Staffordshire/Cheshire (UK) and Tala (Paphos) sometimes!

 
You need to ask them for their SMTP settings, just have to keep trying I suppose unless BT can help you??

Confused

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J B
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Post: #6   PostPosted: Sun Jun 18, 2017 8:37 am Reply with quote
billibob
Joined: 08 Mar 2014
Posts: 492
Pictures: 0

 
Have you tried a different SMTP (outgoing) port number: try port 587 and leave the SSL option off.

OR If your email provider supports SSL, try changing the port from 25 (the default) to 465 and turning on the SSL option.

Or as Steve suggested try changing outgoing to yahoo or gmail.

Its a common problem with BT.
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Post: #7   PostPosted: Sun Jun 18, 2017 10:50 am Reply with quote
bubblechris
Joined: 27 Mar 2009
Posts: 4513
Pictures: 0
Location: Winchmore Hill, London N21

 
Youcan speak to BT online. I have used them a few times and they are excellent at problem solving.

Did you try outlook.com at all?
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Post: #8   PostPosted: Sun Jun 18, 2017 11:45 am Reply with quote
Steve - SJD
Site Admin
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Joined: 16 Jul 2005
Posts: 19984
Pictures: 55

 
This isn't a problem with BT - it's how it is meant to work otherwise
anyone could spam loads of emails without being on their network.
The same applies for many ISP's as relaying is often blocked.

Did you try the CYTA mail setting above?

Have searched but can't find any Cosmos settings on the net - though
we have some members using them so they may be able to help.

Cheers

Steve
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Post: #9   PostPosted: Sun Jun 18, 2017 12:18 pm Reply with quote
bromerzz
Joined: 30 Aug 2005
Posts: 3760
Pictures: 0
Location: Deryneia

 
I am a Cosmos user and have no need to use any different or indeed change any mail settings.
I use apple, gmail and hotmail email accounts and a business mail hosting account all without problem.
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Post: #10   PostPosted: Sun Jun 18, 2017 12:20 pm Reply with quote
Steve - SJD
Site Admin
Site Admin
Joined: 16 Jul 2005
Posts: 19984
Pictures: 55

 
bromerzz wrote:
I am a Cosmos user and have no need to use any different or indeed change any mail settings.
I use apple, gmail and hotmail email accounts and a business mail hosting account all without problem.


So when setting up Outlook for example what are the outgoing SMTP details for Cosmos?

Cheers

Steve
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Post: #11   PostPosted: Sun Jun 18, 2017 12:25 pm Reply with quote
Steve - SJD
Site Admin
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Joined: 16 Jul 2005
Posts: 19984
Pictures: 55

 
Steve - there are a couple of ways to sort this issue - you could try this as it
may work once you have authorised login on your outgoing mail:

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Or as mentioned you could use the outgoing mail server of the ISP you
are logged on with if that becomes available.

Cheers

Steve
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Post: #12   PostPosted: Sun Jun 18, 2017 2:54 pm Reply with quote
bromerzz
Joined: 30 Aug 2005
Posts: 3760
Pictures: 0
Location: Deryneia

 
Steve - SJD wrote:
bromerzz wrote:
I am a Cosmos user and have no need to use any different or indeed change any mail settings.
I use apple, gmail and hotmail email accounts and a business mail hosting account all without problem.


So when setting up Outlook for example what are the outgoing SMTP details for Cosmos?

Cheers

Steve

From my Outlook account settings
incoming is
imap-mail.outlook.com
outgoing is
smtp-mail.outlook.com
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Post: #13   PostPosted: Sun Jun 18, 2017 3:58 pm Reply with quote
Kwacka
Forum Moderator
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Joined: 24 Sep 2005
Posts: 13818
Pictures: 3
Location: Republic of Cyprus

 
Have you considered webmail?

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Outlook needs your email server details, such as your username & password.

Is this any use to you?


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_________________
ln a time of universal deceit, telling the truth is a revolutionary act. George Orwell (attrib.)
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Post: #14   PostPosted: Sun Jun 18, 2017 7:05 pm Reply with quote
bubblechris
Joined: 27 Mar 2009
Posts: 4513
Pictures: 0
Location: Winchmore Hill, London N21

 
Why go through all this aggravation when he just has to sign in to outmail.com and bob's your uncle.

Would any changes he makes not interfere with the settings he needs when he returns to the UK?
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Post: #15   PostPosted: Sun Jun 18, 2017 9:10 pm Reply with quote
J B
Joined: 25 Jul 2005
Posts: 1264
Pictures: 0
Location: Shropshire/Staffordshire/Cheshire (UK) and Tala (Paphos) sometimes!

 
Microsoft in their infinite wisdom, decided to change the name of hotmail to outlook.
Of course this won't get confused with their e mail program (part of MS Office) called Outlook will it!! Rolling Eyes



bubblechris wrote:
Why go through all this aggravation when he just has to sign in to outmail.com and bob's your uncle.

The OP is using the Outlook e mail program to access their BT emails.
Nowt to do with outlook.com

As an aside, Bob is actually my wife's uncle not mine ... Laughing

bubblechris wrote:
Would any changes he makes not interfere with the settings he needs when he returns to the UK?

I'm fairly sure that you can have several outgoing email servers in MS Outlook

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J B
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E-Mail help 
Post: #16   PostPosted: Mon Jun 19, 2017 12:42 pm Reply with quote
stephenb
Joined: 14 Feb 2010
Posts: 34
Pictures: 0
Location: liopetri

 
Thanks everybody for suggestions, tried and failed. Just have to send emails from my Phone while here

Steve
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E-Mail help 
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