The absolute vast majority of review are highly positive, and focus on the following areas:
Excellent guidance which leads to saving
Superb exchange rates (clients say 2-4% better than banks)
Hassle-Free transfer process
Quick to arrive transfers
Since reviews are so positive, it took us a while to find complaints. The ones we did find were:
Specific times where the online system was down
Specific scenarios where money didnít arrive where it was supposed to arrive
When we analyse the complaints that we discovered, we canít really take them into consideration. The fact the online system was down or inaccessible to one person, in one specific date, doesnít mean much. Same goes for complaints about money sent to the wrong destinations Ė this is one isolated incident, and we donít know what happened behind the scenes.
Overall, from everything we read, their service is nothing short of exemplary.
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